I was sitting in Ginger's Cafe on South 10th in Noblesville having coffee with a young man who owns a local shop. (Great coffee, by the way). He was staring at his phone like it had just insulted his mother. "Chuck," he said, "I've got the best reviews in town, but I'm still buried on page three. How do I crack the code? How do I get Google to notice me?"
He's asking the wrong question.
Most business owners think Google, or Perplexity, or Claude are search engines. They're not. They are risk-mitigation machines. Every time someone types "plumber near me" or "best pizza in town," these AI-powered answer engines are putting their own professional reputations on the line. If they recommend a business that's closed, inconsistent, or just plain mediocre, Google and its cohorts look like fools.
Google's primary goal is to avoid embarrassment.